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Business Analyst (Volunteer)

Business Analyst (Volunteer)

*Note: The following is an opportunity for flexible, part-time, volunteer work. Please DO NOT APPLY if you are only looking for paid employment. All positions are remote/ work-from-home.

Are you a person with strong business acumen and exceptional critical thinking that you employ to turn data insights into strategic action? Are you interested in learning the ins and outs of a nonprofit organization in a challenging and rewarding environment? Do you constantly ask questions about how to use analytics to improve the business? The nonprofit news organization WhoWhatWhy is looking for a business analyst to become part of a team in finding ways to accelerate and optimize our growth.

The Business Analyst will research, present, and implement actionable insights to the business. This position requires a high level of leadership, analysis, relationship management, and multi-tasking. The analyst will also help to build out an analytics platform and to model critical aspects of the business like creating awareness, acquiring customers, engagement, and retention.

The ideal candidate must be an adaptable self-starter and capable of managing their workload and prioritizing tasks in a fast-paced, dynamic work environment. This person would have the ability to work independently with minimum supervision demonstrating initiative, organizational skills, time management, and high attention to detail.

WhoWhatWhy.org is a nonpartisan, agenda-free news organization. Not left-wing, not right-wing, not consensus-seeking, we report the truth, whatever it is. We approach each story with an open mind, boundless curiosity, and a willingness to dig deep beneath the surface  —  and don’t back away in the face of pressure from powerful institutions and groupthink. 

We are a nonprofit. We are not funded by a zillionaire. We do not accept corporate ads. As such, we are only currently able to pay a small core team, as well as experienced professional freelancers —  and rely primarily on skilled volunteers to fill out our growing organizational infrastructure. 

Age does not matter. We have among us young students, vibrant retirees, and everything in between, from all walks of life. Join us! 

Responsibilities

  • Develop analytical frameworks and models to optimize performance and process efficiency.
  • Build and manage reports showing the health of key business metrics across platforms.
  • Manages end to end analytical projects – to conduct analysis, research customer and industry reports to recommend new strategies and then to lead the initiative and monitor its impact.
  • To build reports in Google Sheets and Microsoft Excel as well as using dashboard technologies to represent data visually.
  • Collaborate with the editorial staff to help drive media for growth, develop new strategies and communicate results, and provide marketing and editorial with data-driven insights around the types of stories and content that resonate with users
  • Assist the team with optimization projects related to subscriber engagement, email marketing, website conversion, subscriber retention
  • Manage projects for core functional areas by preparing and maintaining implementation plans, managing project issues and ensuring project tasks are completed.

Qualifications

  • 1-3 years of experience in Business Analysis
  • Proficient with analytical tools and languages supporting data analysis, reporting, and visualization - Excel, Microsoft Office, Google Collaborative Apps (Docs, Sheets, Slides), Tableau, R, Python.
  • Exceptional communicator across all levels of the organization; able to effectively tell stories with data and present findings to a non-technical audience.
  • Demonstrated ability to deliver business-oriented solutions, across a portfolio of projects
  • Evaluate gathered information, identify and reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and distinguish wants from true needs
  • A resourceful, dynamic, motivated, and results-oriented creative thinker and problem solver.
  • Ability to work with minimum supervision and self-motivated to drive projects to the finish line
  • Strong organizational and project management experience, including problem-solving skills and the ability to multi-task, handling multiple projects simultaneously.
  • Three years of industry or non-profit experience (media experience preferred)

Perks

  • Channel your passion in a stimulating environment
  • Learn the nuts and bolts of nonprofit operations in an up-and-coming organization
  • Develop new skills and gain valuable experience that can enhance your professional trajectory
  • Do amazing work on a flexible, part-time basis
  • Have fun while you make a difference 

Expectations

You will be expected to attend your department’s recurring meetings. Beyond this, you will work on your own schedule. We ask for a minimum commitment of 6 months for at least 10 hours a week. Because our team is spread throughout the world, we rely on a combination of Slack, email, and conference calls, and expect everyone to be responsive in a timely manner. 

To Apply 

We will not review applications that appear to be mass submissions. To apply, send your resume and a customized cover letter, making clear you are familiar with our mission and work. You should confirm your understanding that this is a volunteer position. If there is no option to attach a cover letter, please send a cover letter to hr@whowhatwhy.org. 

Please note that response emails from us sometimes end up in spam folders; don’t forget to check them.

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