Salesforce Administrator (Volunteer)
Salesforce Administrator (Volunteer)
* Note: The following is an opportunity for flexible, part-time, volunteer work. Please DO NOT APPLY if you are only looking for paid employment. All positions are remote / work-from-home. Must be fluent in English.
WhoWhatWhy is seeking a passionate, high-energy individual who is excited to help us organize and implement our many exciting ideas and initiatives, while sharing insights on how to get us to the next level. As a startup, we are looking for people who would bring structure and scale to the complex growth challenges of a nonprofit organization by rolling up their sleeves to get stuff done! In addition to doing groundbreaking work, this role will be pivotal in establishing a culture of openness, positive communication, and continuous learning.
Our organization is a nonprofit that is not funded by a zillionaire. We do not accept corporate ads. As such, we are only currently able to pay a small core team, as well as experienced professional freelancers, relying primarily on skilled volunteers to fill out our growing organizational infrastructure.
Age does not matter. We have among us young students, vibrant retirees, and everything in between, from all walks of life.
Join us!
Note: Must be able to attend bi-weekly meetings, Tuesdays at 12:00 PM EST
Responsibilities:
- Maintain and optimize the Salesforce CRM system, including user setup, customization, and system upgrades.
- Ensure the system is up-to-date with the latest features and best practices.
- Ensure data accuracy and integrity through regular audits and data cleanup.
- Create and manage comprehensive reports and dashboards for various stakeholders, including Donor Managers.
- Provide ongoing technical support and tailored training to Salesforce users.
- Develop and maintain documentation for processes, system configurations, and best practices.
- Manage integrations with other systems and applications to enhance functionality.
- Customize Salesforce to meet specific needs, including custom objects, fields, and page layouts.
- Lead or participate in Salesforce-related projects, including system enhancements and migrations.
- Collaborate closely with team members to understand their needs and translate them into effective Salesforce solutions.
Qualifications:
- 1+ years of proven experience as a Salesforce Administrator, with Salesforce Administrator Certification preferred.
- Experience with nonprofit organizations and understanding their unique CRM needs is highly desirable.
- Experience with CRM systems and other data systems is essential.
- Strong knowledge of Salesforce features, including custom objects, workflows, and reporting.
- Excellent problem-solving skills and strong attention to detail.
- Proficient in creating and maintaining reports and dashboards.
- Ability to stay current on Salesforce best practices, technologies, and certifications.
- Strong written and oral communication skills.
- Ability to effectively communicate with both technical and non-technical users across the organization.
- Ability to work independently and in a collaborative team environment.
- Comfortable working in a fully remote environment and managing remote communication tools.
- Experience in providing direction on the visual and content experience within Salesforce.
- Ability to proactively identify and implement new opportunities to support business processes or functions.
Why WhoWhatWhy?
- Contribute to a mission-driven organization in a dynamic field.
- Gain valuable experience in nonprofit operations and HR.
- Work alongside smart and accomplished colleagues.
- Make a meaningful impact on a flexible, part-time basis.
- Enjoy the satisfaction of making a difference in the world through your contributions.
Expectations:
As a member of our team, you will collaborate closely with leaders and managers within your department. We ask all team members to commit to a minimum of 10 hours per week and to maintain high responsiveness through Slack, email, and conference calls. Additionally, we request a minimum commitment of 12 months from our volunteers to ensure continuity and meaningful contributions to our mission.
Attendance at our bi-weekly department meetings on Tuesdays at 12:00 p.m. Eastern Standard Time is mandatory.
To Apply:
To apply, please send your resume and a customized cover letter demonstrating your familiarity with our mission and work. Also, please confirm your understanding that this is a volunteer position with a minimum 12-month commitment. If there is no option to attach a cover letter, please send it to [email protected]. Please check your spam folder for response emails. Thank you for considering joining our team!